Terms & conditions

Last updated: 24 October 2026

These terms govern your use of bonamproperties.org. By using the site you agree to them. If you do not agree, please do not use the site.

Who these terms apply to

Bonam Properties Ltd (“we”, “us”), Company No. 08291026 (England & Wales), operates the platform. Tenants browse and enquire free of charge. Property owners (“owners”) purchase listing services from us — the terms below apply to both, plus the service terms in section 4.

The service we provide

We provide room listing management, property advertising, rental enquiry coordination and tenant matching. We are a listing and coordination platform: we are not a letting agent, we do not hold deposits, and we never collect rent on anyone’s behalf. Any tenancy agreement is made directly between owner and tenant.

Owner services, pricing and payment

Listing packages are offered for fixed periods (30 or 90 days). The price shown at the moment you confirm an order is the price that applies.
Where owner service fees are paid online, payments are processed by Stripe. We accept major cards; accepted payment methods are shown at checkout.
Document templates and viewing coordination are included in the applicable package.
Prices are stated inclusive of applicable taxes. We confirm every order by email before work starts.

What owners promise

Owners confirm that listing information they submit — photos, description, rent, availability — is accurate and that they are entitled to let the room. We may remove listings that breach these terms or the law.

Cancellation, refunds and liability

You may cancel an owner listing package within 14 days of purchase for a full refund, unless you have asked us to publish the listing within that period; if published, you pay only for the service actually used, calculated pro rata.
If we cancel a listing for breach of these terms, no refund is due for the period affected.
We aim for the platform to be available at all times but provide it “as is”. To the extent permitted by law, our total liability arising from any order is limited to the fees paid for that order. Nothing in these terms limits liability that cannot be limited by law.

Complaints and contact

Complaints: email support@bonamproperties.org with “Complaint” in the subject line, or write to our registered office: Penny Lane Business Centre, 374 Smithdown Road, Liverpool L15 5AN, United Kingdom. We acknowledge complaints within two working days and respond substantively within 14 days.

Governing law

These terms are governed by the laws of England and Wales. Nothing here affects statutory consumer rights.